Unhappy customers often tweet their gripes—now AT&T is mining those complaints to improve its service.
Tom SimoniteFollow @twitterapi
IT Editor, Software & Hardware
I’m MIT Technology Review’s IT editor for hardware and software and enjoy a diverse diet of algorithms, Internet, and human-computer interaction with chips on the side. Working in our San Francisco office, I cover new ideas about what computers can do for us, whether they spring from tech giants, new startups, or academic labs.
My journey to the West Coast started in a small English town called Wantage and took in the University of Cambridge, Imperial College London, and five years writing and editing technology news coverage at New Scientist magazine.
Tom Simonite's Stories
Mobile broadband services are becoming competitive with fixed data links—which means businesses should be able to cut their wired connections.
A new search engine, Blekko, uses human editors to promote quality pages and block spam content from its results.
New software can track workers' activities in great detail to improve communication, but is it too much information?
Websites may soon be asking you to watch a short ad rather than enter garbled text.
Researchers downloaded 3.5 million profiles to see how accounts are used to send out spam.
How venture-backed Brand.net spotted Silicon Valley's blind spot and got brands to buy online advertising up to a year in advance.
A trial system offers calling, texting, and data by weaving signals around the chatter of baby monitors and cordless phones.
Apps that track how people use their phones could help make the devices more efficient.
Handsets will soon be able to connect to other gadgets or make payments with a tap.